FAQ - Questions and Answers from A to Z
What? How? Where? Do you need information about your reservation or stay that you haven't been able to find on our website?
Then you may find our short FAQ (Frequently Asked Questions) section useful.
If you have other questions that are not answered here, then please feel free to contact us at any time: by telephone on 0049 7621 7070, by e-mail to info@carat-hotel-basel.de or via the contact form.
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Getting here
Just minutes away from the Euroairport Basel / Mulhouse airport, exhibition centre or Basel railway station, and just a few hundred metres from the motorway slip road, the convenient location of our hotel saves you unnecessary travelling time. There are 100 parking spaces directly outside the hotel for cars and coaches.
If you’re arriving by plane at the Euroairport Basel / Mulhouse or by train at Basel Badischer railway station (BBB), then we will be pleased to pick you up by shuttle on request.
You can find more information about getting here under the "Location & Directions" menu item.
Checking in & out
Your room is available to move into from 4 pm. If you plan to arrive earlier, we will be pleased to store your luggage for you.
Rooms must be vacated by 12 noon on your day of departure so that we can prepare them for our next guests.
Breakfast
To get your day off to a good start, a comprehensive breakfast buffet is served in the hotel’s restaurant between 5.30 and 10.00 am.
On Sundays breakfast is served until 11 am and includes a small glass of sparkling wine.
Internet, wireless access
The hotel’s wireless internet access is free of charge.
Two computers with internet access are available to use free of charge in booths in the hotel foyer.
If you access the internet with your mobile phone or laptop by UMTS or similar, please note that the network also uses Swiss providers due to the hotel’s proximity to Switzerland. As a result, you may incur high roaming charges. Please check the settings of your equipment, mobile internet USB stick etc.
Children
Children up to 12 years of age stay for free in their parents' bed. Cots can also be provided free of charge. Camp beds can be obtained for a supplement of EUR 30 per night.
Credit cards
The following credit cards are accepted in our hotel:
- MasterCard / EuroCard
- American Express
- Visa
- DinersClub
Restaurant & bar
Enjoy hot and spicy Central American cuisine and international specialities in the Mexican atmosphere of our HAZIENDA Restaurant.
We serve snacks and hot and cold drinks in our comfortable hotel bar. In summer we will also be pleased to serve you on our terrace.
Services
- Shuttle transfer to the Euroairport Basel / Mulhouse airport and Basel Badischer railway station on request (for a charge)
- 24 hr reception
- Room service
- Laundry service (cleaning)
- Alarm call service
- Wireless internet connection (currently for a charge)
Sport, fitness & spa
Our hotel has its own sauna and solarium.
The Laguna Badeland and Sauna Parc IVier Jahreszeiten in Weil am Rhein has an adventure pool for the entire family and is an oasis for health-conscious visitors looking for relaxation. It is approximately 6 km from the hotel. More thermal baths can be found in Bad Bellingen (Balinea Thermal Spa) or in Badenweiler (CASSIOPEIA Thermal Spa).
Golf lovers will be glad to know about the “Green Point” indoor golf centre, which is just next door to the hotel. The Drei Thermen Golf Resort with its four 18-hole courses, two in Bad Bellingen and two in Hombourg in Alsace ensure that there's a variety of playing options.
Numerous tips for your stay are available on our website under the "Basel" menu item.
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caratbeds & caratbreakfast
Our beds are a reason to enjoy a lie in, whilst our breakfast gives you a reason to get up!
It is very important to us that our guests get a good night’s sleep. Experience our 5-star bed:
Make sure that your day gets off to a perfect start with our 5-star breakfast:
Food intolerances and travel - no problem! Lactose-free and gluten-free products are, of course, available as part of our 5-star breakfast buffet. >> more
Tips & highlights
Day Room - Hotel Room for a day
Travel to or through Basel and need to freshen up or to take a rest? Our day room offer: Check-in from 9 am, check-out till 3 pm, from EUR 69,- per room.
Park, Sleep & Fly
Start your holiday in an even more relaxed frame of mind! Get yourself in the mood for a refreshing break and forget the high parking charges at the airport.
For travel agencies
Our GDS Codes for your reservation:
- SABRE: WV 37869
- APOLLO/GALILEO: WV 42383
- WORLDSPAN: WV BSLHA
- AMADEUS: WV BSLSHA
- PEGASUS: WV 37869